Super easy! Please login with your credentials and visit the My Account section. Select the order you want to return and click on Return/Exchange and follow the instructions on this page to obtain a Return ID.

We have a very flexible returns policy for our non perishable gifts which is absolutely customer friendly.

However, there are no returns allowed as perishable products. In case of damaged, wrong product, missing or bad quality products, please write to us at [email protected] and we will provide the most appropriate solution by replacing  or compensating for the error by refunding or issuing an fyndora gift voucher which you can use on fyndora for a period of up to 6 months. In either case, we will process the refund or issue the gift voucher (GV) within 48 hours.

Fyndora.com is NOT liable to compensate in any form for any perishable order in the following cases :

• If the complaint is made after 48 hours of the delivery time.
• If the products are delivered to an incorrect address provided by the sender.
• Unsuccessful delivery due to the recipient not being available at the address/not contactable provided by the sender at the time of delivery.
• If the recipient refuses to accept the product.
• In the above-mentioned scenarios, the order would be marked as attempted and request for reattempt or refund/cancellations would not be accepted.
• In case of any complaints we would require an image of the product delivered to be sent across to us to investigate the complaint.

Please don’t do that! We have a very flexible policy where you can create a Return on the website or by giving us a call. To avoid any confusion or delays, our courier partners are instructed to not accept a package as a return while performing a package delivery.

Perishable products : Typically, we do not accept returns on these items.To be certain if the product is non-returnable or not, you can refer to the disclaimer provided in the Returns tab provided on the Product Display Page. Note: If you’ve received a non-returnable product in a damaged/defective condition, please reach out to our customer service team immediately to initiate a request for refund

Once the returned product has been picked up, you will be notified of the promised date of refund. Before this date, a refund should get initiated. Once initiated, it should reflect in your account based on your mode of payment.

We strive to service all pin codes in India for forward and reverse delivery. But don’t worry, even if your pin code is not serviceable, you can still return the product by shipping it to us. In some cases, you can also drop the return item at one of our Trends stores. Please login and select the relevant order for more details.

We promise to refund the entire amount paid for the product, including any taxes that were paid – no strings attached! The mode of refund depends on the mode of payment for the order.

That’s just because we need some additional information. A return request can be on hold or pending verification if our system doesn’t recognize the EAN entered by you while creating a return. Don’t worry, typically in such cases we call you within 48 hours to check and assist accordingly.