To ensure a smooth and fair process, we kindly request all customers to record an unboxing video when opening their package. This video is mandatory for any claims related to:

• Damaged items
• Missing products
• Requests for refunds or exchanges

Please note:

• The video must clearly show the unopened package, the unboxing process, and the condition of the items received.
• Claims without video proof will not be eligible for refunds, replacements, or exchanges.
• All concerns must be raised within 24 hours of delivery.

We appreciate your understanding and support in helping us maintain quality and accountability.